FAQ's

RETURNING AN ITEM

 If for any reason you are not satisfied with the merchandise you ordered, return it within 30 days to receive a refund in the manner of original payment.  Please fill out and print the short form below and include it with your returned item to insure credit to your account. Send your return directly to Returns Department, Christian Crafts, 27 Harvey Road Unit 3, Bedford, NH 03110. Returned items must be in brand new, unused condition with all tags and labels attached. Please return your order with a tracking number attached.

ORDER NUMBER:  _________________________________________________________

YOUR NAME:  _____________________________________________________________

STREET ADDRESS:  _______________________________________________________

CITY:   ___________________________   ST:   ______  ZIP CODE:  _________________

Please allow up to 2 weeks from the time you mailed your return back to receive and process your refund/exchange. We will email you an updated status as your return is processed.

CHECKING THE DELIVERY STATUS OF YOUR ORDER

Orders are normally shipped within 24 hours, Mon – Fri. You can expect your FREE SHIPPING ground order to arrive within 4 to 7 business days. When you purchase an additional express shipping service your delivery time will be shorter. You will receive a shipping confirmation email when your order is shipped along with tracking numbers and delivery service information. 

 SHIPPING AND HANDLING CHARGES

Please note: When Fee Shipping is selected, Christian Crafts determines the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS) or UPS.   Free Shipping includes ground shipping to anywhere in the contiguous United States.  Faster shipping options, if available for your area, are also offered at checkout. To help expedite your order, please be sure that the billing address and phone number you provide matches what is on file with your financial institution.

SALES TAX

Your order will be shipped from New Hampshire. We do not charge or collect sales tax on any orders shipped to you from New Hampshire.